TERMS OF SERVICE & POLICIES

Overview

Driven by LEAP NOW is committed to providing safety, clear expectations, professional service, and a seamless experience for every client.

Driven by LEAP NOW is built on trust, professionalism, and respect for your time.

Every client, every time.

Cancellations

If you need to update or cancel your reservation, please contact us as early as possible.

Airport Transfers: A minimum of 2 hours' notice is required for cancellations. If your airline cancels your flight, you will receive a full refund.

Signature Event Experience (SEE) & Premium Services: A minimum of 12 hours' advance notice is required for cancellations.

Client Experience Standards

To maintain a clean, safe, and elevated environment, smoking and vaping are not permitted, and illegal substances or unlawful activity are strictly prohibited.

All guests are expected to conduct themselves respectfully during service. Failure to comply may result in the immediate termination of service.

Client Responsibility

Clients are responsible for personal belongings and are expected to treat the vehicle with care.

Courtesy Wait Time

Each pickup includes 15 minutes of courtesy wait time unless otherwise stated. Additional wait time may be billed when applicable.

Driver Requests

Clients may request a woman driver or a specific driver. These requests are welcomed but are not guaranteed and remain subject to availability.

Safety & Service Rights

Driven by LEAP NOW reserves the right to refuse or terminate service at any time if safety is at risk or if behavior is deemed inappropriate, unsafe, or unlawful.

Service conditions may be adjusted as necessary due to unforeseen circumstances.

Service Availability

All services are subject to availability, scheduling, and operating conditions.

Service Scope

Services are provided throughout Los Angeles and surrounding areas, including airport transfers, hourly service, and point-to-point transportation.

Signature Event Experience & Premium Service Conditions

For Signature Event Experience service bookings, final pricing is confirmed based on event timing, location, and overall service details.

SEE service that extends beyond the reserved time may result in additional hourly charges. Select dates, high-demand events, and peak service windows may reflect adjusted rates based on availability.

Upfront Pricing

The rate you see is the rate you will pay.

Pricing is clear and straightforward, with no hidden fees. Changes to trip details may affect final pricing.

Vehicle Care

We take pride in maintaining a clean, luxury-level vehicle experience for every client. Clients are responsible for any damage or excessive cleaning required as a result of their party.

Cleaning or damage fees may apply, starting at $150, with excessive cleaning or repairs charged at $250 or the actual cost incurred.